Refund & Returns Policy

Last Updated: September 10, 2026

At Zassmade.com, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Our Return Guarantee

Most eligible products may be returned within 90 days of the purchase date for a refund, subject to the requirements and exclusions described in this policy.

To qualify for a return, the item generally must be:

  • Unused or gently handled

  • In its original condition

  • Free from damage caused after delivery

  • Returned with original packaging when reasonably possible

  • Accompanied by your order information or proof of purchase

Certain products may have different return requirements or may be identified as non-returnable on the product page.

2. Items That Arrive Damaged

If your item arrives damaged, defective, or unusable, please contact us as soon as possible.

We may ask you to provide photographs or other information showing the condition of the item so that we can determine the appropriate resolution.

Depending on the circumstances, we may provide:

  • A full refund

  • A replacement

  • A partial refund

  • Another appropriate resolution

If the item was damaged during shipping, please contact us promptly after delivery.

3. Items That Are Not as Described

If you receive an item that is materially different from the description or images presented on our Website, please contact us.

After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution.

4. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us.

We will review the order and, when appropriate, provide instructions for returning the incorrect item and arrange a replacement or refund.

5. Items That Do Not Arrive

If your order does not arrive within the expected delivery period, please contact us.

We may investigate the shipment with the carrier and determine whether a replacement or refund is appropriate.

If tracking information indicates that an order was delivered, we may request additional information before approving a refund.

6. Items That Generally Cannot Be Returned

For health, safety, customization, or other reasons, certain products may not be eligible for return.

Examples may include:

  • Customized or personalized products

  • Products clearly identified as non-returnable

  • Items that have been used or damaged after delivery

  • Items altered after delivery

  • Products missing essential parts or accessories

  • Certain hygiene or personal-care products

  • Gift cards or other non-refundable items

  • Items that cannot legally be returned

Additional exclusions may be displayed on the applicable product page.

7. Furniture and Large Items

Because furniture and other large products may require special handling, delivery, or packaging, additional return requirements may apply.

Before returning a large or oversized item, please contact customer service for return instructions.

Do not ship large furniture or oversized products back to us without receiving return instructions first.

Depending on the product and reason for the return, return shipping, pickup, or restocking charges may apply where permitted by law and where disclosed to you.

8. Return Shipping

For items that are defective, damaged, incorrect, or materially not as described, we may provide a prepaid return label or otherwise cover reasonable return shipping costs when appropriate.

For returns based solely on a change of mind or personal preference, return shipping costs may apply depending on the product and circumstances.

Any applicable return shipping costs will be communicated before the return is completed.

9. How to Request a Return

To request a return:

  1. Log into your account.

  2. Go to your order history.

  3. Select the order you want to return.

  4. Select the applicable return/refund option.

  5. Provide the requested information.

  6. Follow the return instructions provided by us.

If your account does not provide a return option, contact our customer service team.

Please include your order number and a description of the issue.

10. Refunds

Once your return is received and reviewed, we will determine whether the refund is approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

We are not responsible for delays caused by your financial institution after we have processed the refund.

11. Full and Partial Refunds

Depending on the circumstances, we may issue:

  • A full refund

  • A partial refund

  • A replacement

  • Store credit, where permitted and agreed upon

  • Another appropriate resolution

If an item is returned in a condition that does not meet our return requirements, we may reduce or deny the refund to the extent permitted by applicable law.

12. Refunds for Shipping Charges

Original shipping charges may or may not be refundable depending on the reason for the return and applicable law.

When an item is defective, damaged, incorrect, or materially not as described, we may refund applicable shipping costs where appropriate.

For voluntary returns or changes of mind, original shipping charges may not be refundable.

13. Exchanges

At this time, we may not offer direct exchanges for every product.

If you need a different size, color, style, or product, you may be required to return the original item and place a new order.

Please contact customer service for assistance.

14. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may need to receive the order and request a return in accordance with this policy.

15. Promotions and Free Gifts

Orders containing promotional discounts, coupons, free gifts, bundles, or special offers may be subject to additional return requirements.

If returning an order causes the original purchase to no longer qualify for a promotion or discount, we may adjust the refund as permitted by the terms of that promotion.

16. Abuse of the Return and Refund Policy

We reserve the right to investigate unusual or repeated return and refund activity.

Where permitted by law, we may restrict or refuse returns or refunds when there is evidence of fraud, abuse, misuse of the return process, or violation of our policies.

This does not affect any rights you may have under applicable consumer protection laws.

17. Product Recalls and Safety Issues

If we become aware of a product safety issue or recall affecting a product you purchased from us, we may contact you using the information associated with your order.

Depending on the circumstances, we may provide instructions for returning, disposing of, or stopping use of the affected product and may provide a refund or other appropriate remedy.

18. Changes to This Policy

We may update this Refund & Return Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy.

The policy applicable to your purchase will generally be the policy in effect at the time of your purchase, subject to applicable law.

19. Contact Us

If you have questions about a return or refund, please contact us:

Zassmade.com
Email: Zassmade@gmail.com 

Please include your order number when contacting us about a return or refund.